We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties, which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Exception Section -Items not covered under this return policy: Prior authorization is required before we will accept returns and we reserve the right to refuse returns... All shipping and handling fees are non-refundable with an exception where we made an error by shipping an incorrect item to the customer. In this case, customer must contact us to obtain a return label or request merchandise pick up. Once item is returned, back to our operations center a correct replacement item will be shipped out or credit issued for the full amount of the order if the correct unit is unavailable. Customers must notify us within a week of receiving incorrect merchandise. Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic credit will be applied once merchandise is returned back to the operations center. If the return has been received to our operations center after 30 days from the original day of the receipt of the merchandise, it will be send to the customer at their expense. All reimbursements are done in the form of a company credit, which can be used towards new orders. Customer may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.